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[Payment settings] Why can't I add my preferred payment option?

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Your preferred payment option, such as credit/debit card or bank account, may have been rejected due to:

 

Inactive account/card

New cards must be activated before use. New bank accounts may take time to update. Confirm with your bank if it’s active.

 

Inaccurate submission of details

Check both your account/card number and account/card name when adding a payment option on Shopee App.

 

A wrong format of the name will also be considered an inaccurate submission of details. For example, the full name registered under your bank account/card is Juan Dela Cruz. The following entry errors will trigger a rejection:

  • Incomplete name -  Juan Cruz

  • Missing spaces - JuanDelaCruz

  • Typos - Juan Delo Croz

  • Mismatch of name - Juan Luna 

  • Inclusion of numbers - Juan Dela Cruz 01

 

If you’re still unable to add your bank account or card, contact Shopee Customer Service. 

 

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