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Courier Allocation Process aims to improve the order fulfillment experience of sellers by establishing a standardized Shopee Logistics service level performance. This will provide more cost-effective and operationally efficient courier services by using the seller’s existing couriers based on buyer addresses and parcel measurements. To know more, go to the links below:

1. For Buyer related FAQs

How does it work? The Courier Allocation Process enables sellers to fulfill their orders more efficiently by identifying the best courier among the seller's couriers to fulfill each order.  Instead of having buyers choose from a list of couriers, orders will automatically be allocated a courier based on multiple criteria such as buyer and seller addresses, and other courier serviceability parameters.  Sellers will still be able to view an order’s assigned courier after the buyer has checked out the item and the order gets allocated.  

Benefits of Courier Allocation Process:

1. Easy Fulfillment - Ship-outs are made easy with timely pickups.

2. Better Seller Experience - Shopee will enable you to better manage multiple couriers and fulfilment.

3. Better Buyer Experience - Allows Shopee to offer the most affordable and most efficient service every time.