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There are many different kinds of online scams that target Shopee users like you. Here are some usual scams that you should watch out for:

• Phishing: This is a fraudulent attempt to access your sensitive data such as credit card details, bank account information, and password. Typically, it asks you to click a link to a suspicious website. This may come in the form of calls, emails, texts, and random chats sent through online messaging platforms like Viber, Telegram, and WhatsApp.

• Contest fraud: This is usually done through SMS or other messaging apps. It asks you to send money to an account in order for you to claim a prize that you did not actually win.

• Websites or social media pages impersonating Shopee: These are websites or social media pages designed to look like Shopee. They may ask you to provide personal information, financial information, or passwords.

Shopee takes user security and data privacy very seriously. We will only contact you through our official channels and we will never ask for your personal information.

Here are a few tips that can help you distinguish scams from Official Shopee channels and communications:

Shopee Official Channels will ALWAYS:

✔ Inform contest winners through Shopee channels including push notifications and email from a @shopee.com email address.

✔ Accept payments through Shopee-supported payment channels.

✔ Will only contact you through verified Facebook, Twitter, Instagram, and TikTok accounts. Look for the check mark in the profile page

✔ Will always use the correct and official spelling of Shopee

Shopee Official Channels will NEVER:

✘ Ask for your PIN, OTPs, or passwords for verification. In addition to this, Shopee employees do not ask for the OTPs sent by Shopee, your bank, or your e-wallet.

✘ Reach out to users using e-mail addresses with other domains (e.g. Gmail, Yahoo, or suspicious-looking domains)

✘ Ask you for payment to claim a prize
✘ Ask you to pay through an external link or to deposit or send money to a bank account details or an e-wallet

✘ Send you suspicious-looking and unknown websites to claim your prize, ask for payment, or provide personal information.

✘ Ask you to pay extra fees for your orders

✘ Reach out to you via external messaging apps (e.g. Viber, Telegram, WhatsApp) to offer you a part-time job 

How can I protect myself from scams?

1. Never share your personal information with anyone, including: 

• Passwords

• OTP

• Mobile number

• PIN

2. Be wary of copycat/unprotected networks

3. Do not make transactions in any unofficial Shopee websites or social media pages. 

4. Do not login using shared/public devices.

5. Monitor transactions on your credit or debit card.

• Please reach out to your bank if there are suspicious transactions.

What can I do if my account has been compromised?

If you suspect that your Shopee account has been compromised, please reach out to Shopee Customer Service.

Learn more about Customer Protection Guidelines, Safety tips to avoid being hacked or scammed, what Phishing is and how to identify and avoid it, and the 11 Privacy Tips to Protect Your Data.