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Q: Do I need to pay my return shipping fee? 

A: No shipping fee is needed for Drop Off with SPX Express or J&T Express.

For Self Arrange with other couriers, you pay upfront, but it can be refunded after the return is processed.

Q: Do I need to pay for the extra packaging materials or printed return label provided by the SPX Express or J&T Express staff?

A: Pouches and return label printing are free, but the Buyer covers any extra packaging like boxes.

Q: Can I use Drop Off to return a bulky item? 

A: Currently, we can only allow returns for items not heavier than 50 kg or not larger than 150cm for its total return order.

Q: Do I need to provide my own packaging materials?

A: We recommend using the item's original packaging. Bring the original box for high-value, fragile items or items originally in boxes. 

Q: What do I need to show the Drop Off staff for SPX Express or J&T Express when I’m returning my parcel?

A: Just show the tracking number found on the Return/Refund Details page. Drop Off partners may also scan the barcode in the return instructions to identify your parcel.

Q: Do I need to upload my waybill?

A: No, the return status updates automatically after drop-off. If there's no update within 24 hours, contact Shopee customer service via chat.

Q: Can I cancel my return request if my parcel is on the way to the Seller?

A: No. You can only cancel your return request if the parcel is still with you. 

Learn about other ways to return an order, raising a return and refund request, and getting your payment for a refund.