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Non-returnable items are the following items that are ineligible for returns. Kindly see the list below:

• Food and Beverages

• Fresh and Frozen

• Bread

• Milk (liquid form)

• Dairy and Non-dairy products

• Health (hygiene-sensitive items)

• Feminine Care

• Oral Care

• Toothbrushes

• Orthodontic Accessories

• Shaving & Grooming

• Razors & Blades

• Shavers

• Trimmers, Clippers & Multi-functional Groomers

• Diapers

• Teethers

• Mouthguards

• Innerwear and Underwear

• Bras & Bra Accessories

• Swimwear

• Lingerie & Underwear

• Socks & Stockings

• E-Cigarettes

• Digital Goods & Services

(e.g. mobile load, top-ups, e-books, SIM cards etc.)

If any issues are encountered upon purchase and delivery of the products mentioned above, the buyer may request for a refund within the Shopee Returns Window. The refund for these items will be subject to the Shopee’s review and approval upon submission of valid evidence. 

Know how you can request a return/refund for items requiring special handling.

Learn more about Shopee’s Return & Refund Policy.