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Why can’t I comment on Shopee Live?

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Shopee Live viewers will be banned from the comment section if they violate one of the following policies:

Violation Types

Description

Severity

Outside Website Information

Third-party platform app names, links, contact numbers, etc. that may jeopardize the transaction safety or lead transactions outside Shopee


Ex: Commenting links to your social media accounts and other competitor platforms

Moderate

Spamming

Spamming ads or false information


Ex: Commenting links to claim prizes/ join a contest 

Moderate

Language Abuse

Harassment and Cyberbullying


Severe

Vulgar content such as swear word/s or disgusting content


Ex: Comments with double meaning/rude combination of emojis

Severe sensitive information

Information that can jeopardize national security. 


Information that does not comply with the laws and regulations of governmental authority.


Ex: Ethnic discrimination, gambling, illegal gathering

Severe

Divulging others’ personal information

Information including others’ names, phone numbers, addresses, ID number, etc. that others do not want to disclose

Severe


Violation Type

Occurrence

1st

2nd

3rd & Above

Moderate

PN

7-day ban

Permanent Ban

Severe

7-day ban

Permanent Ban



Learn more about Shopee Live.

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