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How to file for a Lowest Price Guarantee (LPG) claim?

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Products with a Lowest Price Guaranteed tag    are qualified for claims. The user can get a refund if they have purchased an item from Shopee that is tagged as LPG but found a cheaper deal on the competitor’s website. Coins will be automatically added to the user if the claim is valid and verified by Shopee. 

 

File for Lowest Price Guarantee Claim

Select the Shopping Guarantee bar > Lowest Price Guaranteed > Start > Follow instructions & fill up necessary details > Submit.

 

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You’ll then receive a notification from Shopee regarding the verdict of your claim.

 

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⚠️Note

There may be various rejection remarks, kindly refer to the LPG Terms and Conditions article for clearer guidelines.

Notification may take 2-3 weeks after submitting the claim.


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Make sure to read the official LPG terms & conditions before sending in your claims. Learn more about Lowest Price Guaranteed (LPG) and other related LPG FAQs.

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