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The general rule for reusing voucher codes:

1. Voucher code is not yet redeemed or used.

2. Voucher code is not yet expired and/or has reached its usage limit.

3. Reactivation of voucher code due to canceled order is only allowed 7 days from the cancellation date.

4. Reactivation of voucher code due to buyer's fault is not possible.

Please contact our Shopee Customer Support for further assistance, don't forget to include the order number, voucher code & username.