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If the basic troubleshooting guide fails to resolve the issue, please contact Shopee Customer Service. Please help us isolate the problem by sending us the following information with your report:
Your current phone's OS type & version
Shopee version number (You can find this by going to Me tab > Settings > About)
Date and Time of occurrence
Phone Model
Your expected outcome based on our suggestions
The actual outcome that you experienced
As much detail on how you encountered the problem in the app (step-by-step, if possible)