Hi, how can we help?

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If the basic troubleshooting guide fails to resolve the issue, please contact Shopee Customer Service. Please help us isolate the problem by sending us the following information with your report:

1. Your current phone's OS type & version 
2. Shopee version number (You can find this by going to Me tab > Settings > About)
3. Date and Time of occurrence
4. Phone Model
5. Your expected outcome based on our suggestions
6. The actual outcome that you experienced
7. As much detail on how you encountered the problem in the app (step-by-step, if possible)