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[Promotions] Why are promotions not applicable for products from certain categories?

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Certain products are restricted from promotions (e.g. flash deals, add-on deals, bundle deals, shop and platform vouchers, etc) due to local laws and government regulations. This means these products are not eligible for promotions, and they will not be included in the calculation for discounts, minimum spend requirements, or coins cashback in your purchase.

 

Here’s the list of categories that are not applicable:

  • Toys, Kids & Babies > Infant Milk Formula > Infant Milk (0 - 6 Months)

  • Toys, Kids & Babies > Infant Milk Formula > Follow On Milk (6 Months -12 Months)

 

⚠️ Note

This list may be subject to changes depending on local laws and regulations.



1. Shop vouchers will not be available or applicable

Shop vouchers won't show on product pages for blocked categories. You can still use them for other products in the same shop that aren't in blocked categories.

 

 

2. Product may be removed from promotion during checkout

If the category of a product in your cart for a promotion (e.g., bundle deal/add-on deal) becomes blocked, the product will be removed from the promotion, and you'll see the change in your cart.

 

3. Exclusion from minimum spend and reward calculation 

For shopping cart and checkout, the minimum spending and reward calculation for platform vouchers (excluding free shipping vouchers) and shop vouchers will exclude products from blocked categories. 

 

If the entire order selected only contains products from blocked categories, do note that all platform vouchers (excluding free shipping vouchers) and shop vouchers cannot be applied.

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