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Why was my SPayLater Application rejected?
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Your SPayLater and/or SLoan application has been rejected due to discrepancies with the information you provided.
Kindly check the notification sent to you or the reminder found in the homepage banner to know the reason why your application was rejected.
Here are our recommendations to increase the likelihood of approval:
1. Make sure that there are no obstructions covering the personal details in your ID photo, including shadows, flash from the camera, glare from lighting, and/or damage on the ID.
2. Please ensure you have a valid identification document physically present with you when completing the application.
3. Please ensure that the information provided is accurate and matches the details on your valid government ID.
4. Make sure that the person in the ID picture matches the person in the liveness check.
5. Make sure that your application for SLoan matches your ShopeePay information if your ShopeePay wallet is activated.
7. Make sure that you have no existing account with SPayLater and/or SLoan. If you have already activated before, you may use that account instead.
8. Buy more on Shopee
9. Activate ShopeePay and always use it for money transfers, online payments and scan QR Payments.
10. Settle your order with digital payment methods (ie. ShopeePay, other e-wallets, bank transfers).
11. Pay your bills and buy digital products on Shopee more often.
During the interim period when your credit account is unavailable, feel free to utilize alternative payment methods.
⚠️Note •The eligibility will still depend on Shopee's policies, internal strategies, and the regulations under SPayLater Terms & Conditions. • If the above actions didn’t go through upon reapplication, try basic troubleshooting to refresh your app. Contact Shopee Customer Service if the problem persists. • For existing users who have already activated SPL, you may be asked to update your information such as the ID you’ve submitted has expired or will be expiring soon. Make sure to upload a valid government ID. |
For additional information, you may refer to the SPayLater Terms & Conditions.
