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Change of Mind is a new return & refund reason that allows you to return products if: 

1. The fit & style of the product doesn’t suit you

2. The product has a better price somewhere

3. You don’t need the product anymore

If you’ve requested “Change of Mind”, the product will be returned to the seller or warehouse (for Select Sellers) for quality checking. The returned product must meet these terms:

Returned item must be:

• In original quality and quantity, fully functional and intact.

• In its original package, protective materials, product/brand tags, and manuals

- This includes all packaging, accessories, authenticity cards, and dust bags.

- Special seals (ex: Do not accept if seal is broken) should still be intact and left unopened

• Contain all special external and internal packaging if it has any commemorative, authenticity, or unique added value.

- If this packaging is lost or damaged, this will result in a loss of value

Sellers have the right to refuse the return request if: 

• The product is tainted, tarnished, or damaged in any form 

• The product is worn or tried in any way that resulted in irreversible damage 

• The product is incomplete and is not clearly a result of delivery issues

• The product is consumed or used (if consumables) 

• The product is an intimate product (ex. underwear, lingerie, swimsuits, and the like)

• The product is personalized/customized item

When should I request for Return/Refund?

You can request for return/refund in the Shopee App. Some orders can still be return/refund even after the Order Received has been selected, as long as it's within the Shopee Guarantee period or Shopee Returns Window.

Initially, the return shipping fee for the Self-Arranged return shipping option will be shouldered by the buyer. This will be refunded by Shopee once the Return/Refund process is complete. Learn more about return shipping fees covered by Shopee.