Hi, how can we help?

Para sa Taglish version ng article, basahin dito.

If you’ve requested to return an eligible item in original/sealed condition, the product will be returned to the seller or warehouse (for Select Sellers) for quality checking. The returned product must meet these terms:

Returned item must be:

• In original quality and quantity, fully functional and intact.

• In its original package, protective materials, product/brand tags, and manuals

- This includes all packaging, accessories, authenticity cards, and dust bags.

- Special seals (ex: Do not accept if seal is broken) should still be intact and left unopened

• Contain all special external and internal packaging if it has any commemorative, authenticity, or unique added value.

- If this packaging is lost or damaged, this will result in a loss of value

Sellers have the right to refuse the return request if: 

• The product is tainted, tarnished, or damaged in any form 

• The product is worn or tried in any way that resulted in irreversible damage 

• The product is incomplete and is not clearly a result of delivery issues

• The product is consumed or used (if consumables) 

• The product is an intimate product (ex. underwear, lingerie, swimsuits, and the like)

• The product is personalized/customized item

When should I request for Return/Refund?

You can request for return/refund in the Shopee App. Some orders can still be return/refund even after the Order Received has been selected, as long as it's within the Shopee Returns Window.

Shopee has the sole discretion to refuse a refund if the product has been altered from its original condition in any form. This is subject to and under the Refunds and Return Policy.