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Reverse payment refers to a payment that is required when an initially canceled/lost order ends up being delivered successfully to the buyer. As no payment was made initially when the system canceled the order, the buyer will need to make the payment now since they’ve received the order.
You’ll need to make reverse payments during the following 3 scenarios:
If a seller has reached out to you for reverse payment or you’d like to make a reverse payment, kindly contact Shopee Customer Service for assistance.