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Returns & Refunds

Raising requests
Disputes
Resolution

How is a refund computed? (ENG)

Para sa Taglish version ng article, basahin dito.

When the buyer gets approved for a refund, the amount is credited to the buyer’s used mode of payment in the order computed as Buyer Paid Amount - (Coins & Vouchers)

   


⚠️ Note

• Shop Vouchers used in the orders can only be restored by the seller, hence, the buyer needs to contact the seller directly.

• On the other hand, Shopee Vouchers are automatically reinstated to the buyer’s account after the return/refund has been completed.

• Coins will automatically be restored to the buyer’s account.

Learn more about how long your refund will be refunded

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