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Other FAQs related to ShopeePay verification
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Q: How can I check if my account is verified or not?
A: Go to your ShopeePay wallet and the following statuses will show up as acting cards, right below the icons of the services:
Q: What’s the difference between a non-verified and a verified account? I can still use ShopeePay for some transactions anyway.
A: Here’s the difference between non-verified and verified:
Features | Non-verified | Verified |
Wallet Balance Maximum amount that can be kept in your ShopeePay wallet | Php 50,000 | Php 100,000 |
Inflow Limit Cumulative amount that can be received into your ShopeePay wallet | Php 10,000 | Php 100,000 |
Outflow Limit Cumulative amount that can be moved out of your ShopeePay wallet | Php 10,000 | Php 100,000 |
Cash-ins Add money to ShopeePay Balance from a bank, e-wallet, or over-the-counter channel | ✓ | ✓ |
Send Money Transfer funds from ShopeePay Balance to contacts, bank accounts, e-wallets, or via QR | X | ✓ |
Payments Use ShopeePay Balance to pay for orders, bills, load, merchants, or via QR | ✓ | ✓ |
Send Money Transaction Limits Adjust daily and per-transaction limits | X | ✓ |
Payment Transaction Limits Adjust daily and per-transaction limits | ✓ | ✓ |
Q: What are these inflow, outflow, wallet limits?
A: These are the following:
Inflow Limit - Cumulative amount that can be received into your ShopeePay wallet per month
Outflow Limit - Cumulative amount that can be moved out of your ShopeePay wallet per month
Wallet Balance - Maximum amount that can be kept in your ShopeePay wallet
Q: Why am I being asked to reverify my ShopeePay account?
A: As required by the Bangko Sentral ng Pilipinas, ID verification has a validity period. You will receive a push notification before your verification expires and may be asked to reverify your account.
Q: Why was my verification rejected?
A: Your verification may have been rejected for one or more of the following reasons:
The details you entered do not match the information on your submitted ID.
Your ID photo is unclear, covered, or has glare, making the information unreadable.
Your selfie with your ID is blurry or taken in poor lighting.
After receiving the rejection notification, address the reason stated and reapply.
Q: Can I have more than one ShopeePay wallet?
A: No. Each user is allowed only one verified ShopeePay wallet. If you already have an existing verified ShopeePay account and create another verified ShopeePay account, all duplicate verified accounts will be restricted. To continue using ShopeePay, you must retain only one verified account.
Learn more about how to activate ShopeePay.