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Other FAQs related to Lowest Installments Guaranteed (LIG) (ENG)
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Q: Who are SPayLater's approved comparable credit payment providers?
A: Only installment prices being offered by the following credit payment providers on these approved platforms can be compared with SPayLaters’ installment prices for the same item on Shopee:
Lazada's LazPayLater: Installment prices offered by LazPayLater in the same tenor on Lazada
Billease: Installment prices offered by Billease on Anson’s
Q: Can I compare items within Shopee?
A: Lowest Installments Guaranteed only compares against other credit payment providers available only on other platforms and not within Shopee. As we are unable to control the installment prices of all providers, SPayLater can only guarantee items cheaper than our approved credit payment providers for selected SKUs.
Q: Can I compare an item sold locally versus a product from overseas even if they are the same item?
A: Installment price comparisons are only allowed within the same point of origin only, (i.e local vs local and overseas vs overseas). Different points of origin directly affect product warranties and pricing mechanisms and, thus, are not covered by the program.
Q: How will I be notified of my claim status?
A: You will receive an in-app notification regarding the feedback of your claim whether it is approved or rejected, within 2-3 weeks from the date of submission.
Q: How much can I claim a day?
A: You are entitled to one (1) successful valid claim per month. (The standard currency for all items should be in Philippine Pesos only).
⚠️Note You can submit up to 3 claims per week with unique Order IDs. Claims with duplicate order IDs would be deemed invalid. |
Q: How does SPayLater include products as Lowest Installments Guaranteed?
A: SPayLater has a complex system that does installment price comparisons for exact items matched across our approved list of comparable credit payment providers on approved platforms. After the system does the installment price comparison, we then carefully add identified products that we can offer the lowest installments to the list. The current list of Lowest Installments Guaranteed items in Shopee continues to grow as we add new items to the list daily. Aside from the system check, SPayLater carefully reviews all submitted reports/claims and decides based on the terms and conditions whether the claim is accepted or rejected.
Q: How to compute compensation for LIG claims?
A: Total compensation for a successful claim will be 100% of the installment price difference calculated.
Example:
Installment Price of the item in Shopee | ₱1000 |
|---|---|
Price of the same item by approved credit payment provider | ₱300 |
Difference | ₱700 |
Compensation multiplier | 100% or 1 |
Raw compensation amount | ₱700 |
Final compensation amount | 700 Shopee Coins |
⚠️ Note • Coins can only be awarded to the users if he or she has already purchased the product in Shopee. • Award for a successful claim will be credited every Friday and is valid for two (2) months from the time of credit. • Access the Lowest installments Guaranteed Claim form here. |
Learn more about Lowest Installments Guarantee (LIG), LIG Terms and Conditions, and how to file LIG claims.
