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How to request a Return/Refund for Empty Parcel?
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If you received a parcel that is empty/ contains an item that is very far from what was ordered (ex: ordered a bag but received a paper, voucher, stone, face mask, etc), follow the instructions below when filing a Return/Refund request.
To do so, select To Receive under My Purchases via the Me tab > Select Return/Refund corresponding to your order > I didn’t receive my items > Select product(s) and quantity to return > Select Next.
Then, select Reason > select return/refund reason: Empty Parcel > select Confirm > provide the required evidence as stated in the remarks and description of the refund request > Submit.
⚠️Note • If you experience issues in uploading the evidence needed for return/refund, you can try our basic troubleshooting. |
Once you have submitted your request, Shopee will investigate and get back to you with the resolution.
Get your refund
Learn about how long it will take to receive your refund.
For the Refund Only solution, you will be refunded once Shopee approves the request.
For Local Marketplace, once the Seller has received and validated the returned item, you will receive a notification about the request approval and instructions on how to get your refund payment via in-app push notification or email.
For Shopee Mall and Overseas, once the Shopee Warehouse has received and validated the returned item, your refund will automatically be credited to you.
Learn more about Shopee’s Return & Refund Policy.
