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[Shopee Mall Return] I received a fake item from a Shopee Mall seller, how do I claim my 3x money back?
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Shopee Mall products are guaranteed 100% authentic and are directly from brand owners and authorized distributors. If you receive an inauthentic product, you may request a 3x refund.
To file a request for return/refund, select Return/Refund corresponding to the order > Select the product(s) to return > Indicate the quantity to return > Next.
Then, select Received Incorrect Item(s) > select Counterfeit product > Next > Provide the required evidence as stated in the remarks and description of the refund request > Check or edit your Contact Email > Submit.
Once Shopee has validated your request, you may be required to return the item. If your claim is approved, you will be notified via in-app notifications and Receive 3x Refund.
⚠️Note • Requests must be made within 15 days after order arrival. • Photos should be clear, and include (where relevant): packaging, product, airway bill etc. Refer to these guidelines. • Buyers should submit both physical evidence of return and digital receipt (if any) |
The refund will be split into 2 payments with timings depending on the payment method used.
Refund | Timeframe | Refund Payment Channel |
1st Payment | 1-14 working days from approval of claim (5-45 working days if payment method used is Credit Card) | Original payment method used |
2nd payment | 4-17 working days from approval of claim | ShopeePay |
Sample:
Final price paid for the product | 1st Payment + | 2nd payment = | 3x Refund |
P1,000 | ₱1,000.00 | ₱2,000.00 | ₱3,000.00 |
Learn more about Shopee 3x Money Back Guarantee and 2024 Shopee Mall Terms of Service.
