Q: How does eSIM work?
A: eSIM functions as a virtual SIM card. Once installed, it can be used for internet access or calls if supported. Customers must ensure devices are network‑unlocked and eSIM‑compatible.
Q: Does eSIM require shipping?
A: No. eSIMs are installed using a QR code sent to your Shopee account immediately after a successful purchase.
Q: Can eSIM be used immediately after installation? How long does it take?
A: eSIMs can be installed and used right after purchase if you're already in a supported destination or country. It's recommended to activate the eSIM within two hours of your flight (the validity starts from activation).
Q: Can I install another Gohub eSIM if I already use a personal eSIM?
A: The number of eSIMs you can install depends on your device. Even if you install two eSIMs, only one can be active at a time.
Q: How many times can I use an eSIM?
A: Each Gohub eSIM can only be used once. If you delete the eSIM, it will disappear. Currently, Gohub eSIMs cannot be renewed after expiration or data depletion.
Q: Can I transfer an eSIM to another device?
A: eSIMs cannot be transferred between devices.
Q: Will an unused eSIM expire after purchase? If so, when?
A: An eSIM will expire 30 days after you receive the eSIM code. Please avoid purchasing too early and only install it on your departure day to maximize usage time.
Q: Can I extend or purchase additional data when my eSIM runs out?
A: Gohub eSIMs do not currently support extensions or additional data purchases for travel eSIMs.
Q:Can eSIM activate a personal hotspot?
A: Whether an eSIM can enable a personal hotspot depends on the eSIM type. Check the Network Sharing Capabilities in the product description.
Q: Does eSIM support voice calls?
A: We offer both data-only eSIMs and eSIMs with phone numbers and voice calling. Please check the Package Type for your eSIM's services.
Q: How do I know if the eSIM is successfully installed?
A: Follow these steps below:
For iOS:
After installation, the eSIM appears under Settings > Cellular > Find in SIM.
For Android:
After installation, the eSIM appears under Settings > Connections > SIM Manager.
Customer Support: (Not selling, just handling any product issues)
Country Code +Contact Number: +1 302 899-2888 (Whatsapp only))
Email: cs@gohub.com
Operating Hours: 24/7
Required Information: ICCID or QR Code
Q: How can I check the data usage on an eSIM?
A: To check the data usage: Go Order Details Page in the Shopee App > View the Data Usage & Expiry Date
For iOS:
Go to Settings > Cellular > Cellular Data > Choose the eSIM to check > Return to Cellular to check the usage under Current Period.
For Android:
Go to Settings > Connections > SIM Manager > Enable the eSIM to check > Return to Connections > Select Data Usage > View the listed eSIM data usage.
Reminder: Some eSIM packages may not support tracking data usage and expiry in the App. Please refer to the product description of your eSim package.
Q: Can I cancel my eSim order if the product doesn’t work?
A: Yes, if activation is no longer possible after thorough troubleshooting. Customer cooperation during troubleshooting is required to be eligible for a refund.
Customer Support: (Not selling, just handling any product issues)
Country Code +Contact Number: +1 302 899-2888 (Whatsapp only))
Email: cs@gohub.com
Operating Hours: 24/7
Required Information: ICCID or QR Code
Q: What are common reasons why the eSIM doesn't work?
A: eSim will not work due to the following:
Unsupported / locked devices
Deleted eSim re-installs
Expired eSIM
Unstable local networks
Force majeure
Reminder: Please note that refunds will not apply in these scenarios and if customers do not contact GoHub support for troubleshooting.
Q: Can I modify the eSIm package?
A: eSIM data packages are sold as‑is and cannot be customized after purchase.