Hi, how can we help?
[Order Cancellation] Why was my order automatically canceled by Shopee?
Shopee will automatically cancel your order if:
You did not complete payment within the specified time limit after placing your order.
The seller did not adhere to the shipping deadline set for their product.
The seller has been inactive for more than 7 days.
The order is not in compliance with Shopee Policy.
Sellers are required to ship out orders within their Days to Ship (DTS) period, excluding weekends and public holidays. DTS can range from 2 to 30 days, depending on the type of product (Ready stock or Pre-order).
⚠️ Note · If the seller doesn't ship the parcel within the Days to Ship (DTS), the order will be canceled automatically within 72 hours. · Cash on Delivery (COD) may be disabled for 90 days for users who have rejected orders in the last 90 days. · If your order is canceled and marked as RTS (Return to Seller), redelivery requests are not possible as the parcel will be returned to the seller. Learn more about why orders are marked RTS. · For paid or non-COD orders, you will receive a refund once the order is canceled, allowing you to repurchase the item. For COD, wait until the order is canceled to avoid duplicate orders. · Shopee Coins and Vouchers will be refunded within 24-48 hours after successful cancellation. Learn more about Shopee Coins and Voucher refunds. |
