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[New to Shopee] Why can’t I upload photos/videos onto the Shopee App? (ENG)
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If you're having trouble uploading photos/videos from your device onto the Shopee App, it is likely because you have not granted permission to the Shopee App to access photos and videos on your device.
To grant the Shopee App access to photos on your device:
For Android users
Go to your device’s App settings > Select Shopee App > Permissions > Select Files and media > Allow management of all files.
For iOS users
Go to your device’s App settings > Select Shopee App > Enable toggle for Camera.
Once you’ve done so, open the Shopee App and try uploading again.
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