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If you encounter technical issues on the Shopee App, such as problem loading pages, payment not processing, inability to add a product to cart, or inability to send messages via Shopee Chat, try the following basic troubleshooting techniques: 

Troubleshooting App issues

• Close and re-open Shopee App (force close the application if necessary).

• Clear your Shopee App cache by going to the Me tab > Select the ⚙ icon > Select About > Clear Cache.

• Log out and log in to your Shopee account again.

• Make sure your Shopee App is updated to the latest version.

• Uninstall and reinstall Shopee App.

Troubleshooting connectivity issues

• If you are connected via mobile data, ensure you have a stable internet connection.

• If you are connected via Wi-Fi, restart your modem or router to refresh the internet connection.

• Turn your phone’s Airplane Mode on and off to reset your connection.

Troubleshooting device issues

• Close all other running applications on your device.

• Restart your device and log in to your Shopee account again after 1 to 2 hours.

• Use a different device.

If the issue still persists, contact Shopee Customer Service for further assistance. Do take a screenshot or screen recording to show the technical issue you’ve encountered.