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Follow these steps to make sure your ID is approved for ShopeePay verification:

1. Input correct details

Ensure all required fields are filled in and that the information in the ID field exactly matches the details on your submitted ID.

2. Documents should be readable 

Ensure no information is hidden or covered. Remove any stickers or plastic cases that may cause glare. ID details must be clear and match the inputted information (e.g., correct spelling, ID number).

Passport Verification Guidelines:

• Take a clear, well-lit photo of page 2 (passport details).

• Do not include the signature page (page 3).

• Lay the passport flat to ensure all details are visible and readable.

3. Use a valid ID

ShopeePay will not accept expired IDs. The expiration date of the ID to be uploaded should be valid more than 24 hours from the application submission. User should apply before their ID expiration date. 

Example:

If the user's ID validity date is only until tomorrow (01/01/2022), the application should be submitted only until today (12/31/2021).  

4. Submit complete details that matches your ID

Your ID must show your full name, birthdate, photo, and ID number. Make sure the ID number entered matches exactly what’s shown on the ID. 

Only accepted IDs will be approved. The list may change without prior notice.

5. Selfie with your ID should be clear 

Make sure your selfie with your valid ID is clear and taken in a well-lit area. Avoid using blurred or low-quality images.

6. Minor applicants (aged 13 to 17 years old)

Submit the following requirements through the Minor Request Form:

• Student ID (accepted if the minor has no other valid ID)

• Latest Enrollment Form (required if Student ID is expired)

• Parental Consent Form (signed by a parent/guardian and submitted in JPEG format)

• Birth Certificate

• Valid ID of parent/legal guardian

• Proof of legal guardianship, if applicable (e.g., adoption papers)