Hi, how can we help?

Para sa Taglish version ng article, basahin dito.

Make sure that you have verified your email address and mobile number before resetting the password to be able to receive a verification code via SMS or Email.

Via Shopee app

If you are not logged in and have forgotten your account password, select Forgot? on the Log In page > Enter Phone Number linked to your account* > Next > Enter CAPTCHA Code > Enter Verification Code sent via SMS > Set new password > OK. 

Via Shopee website

If you are not logged in and have forgotten your account password, select Forgot Password on the Log In page > Enter Email linked to your account* > Next > Solve the verification puzzle > OK > Tap the verification link sent via Email > Set new password > OK.