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Why is my product review removed?

 

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Make sure your review is honest and relevant, providing helpful information to other users. Always use respectful language, even if the seller is at fault. Learn how to rate and review a product properly.

 

⚠️ Note

 Deleting a rating/review is not allowed. You can only edit your review/rating once within 30 days.

 

Here are the following reasons why your product review was removed:

 

Your comment contains personal information

  • Contains both your and the other party’s personal information.

  • Displays an image with an airwaybill (AWB) containing personal details.

  • Shares account information on social media or external websites.

 

Your comment is not relevant to the product/service of the seller

  • Repetitive words, phrases, symbols, or emojis.

  • Random text unrelated to the purchase experience.

  • Image with only graphics, body gestures, or blank content.

  • Video with no related product or a black screen.

  • Video with only animation, confusing objects, or motion blur.

 

Your comment contains abusive, vulgar, or objectionable language that is insulting or derogatory comments towards the seller, even if they are at fault

  • Cursing or swear words/emojis, regardless of feedback type.

  • Offensive or hateful language towards any person.

  • Accusing the other party of being a scammer or bogus buyer.

  • Intent to harass, threaten, or embarrass the other party.

 

Your comment contains explicit content that promotes pornography or nudity

  • The review contains text, symbols, images, or videos that refer to sex or bodily functions.



Your product review has been removed due to irrelevant or inappropriate comments. Any awarded Shopee Coins may also be removed if you receive this notification.

 

 

 product review removed_2_used.pngproduct review removed_1_used.png

 

Once you have submitted a review, you can no longer manually delete it. Instead, you can edit it within 30 days of submitting your review.

 

 

Editing-product-rating-and-review-on-Shopee-App.gif

 

Learn more about what you can do to prevent the removal of your product review.

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