Shopee PH Help Center
Shopee Policies
Hi, how can we help?
Shop with Shopee
Deals & Rewards
Payments
Orders & Shipping
Orders
Shipping Options
Ratings & Reviews
Shipping Program
Returns & Refunds
General
[Order Tracking] Why is my tracking number not working? (ENG)
Para sa Taglish version ng article, basahin dito.
There are a few reasons why the tracking number for your order is not working:
- The logistics partner or seller has provided the wrong tracking number
- The tracking number has not been updated on the logistics partner’s tracking website yet
- A system error has occurred on the logistics partner’s tracking website
⚠️ Note • The tracking number for overseas orders will be updated after the order reaches the Philippines. Learn about checking for updates using the tracking number in the app. • You can track your delivery by checking the in-app tracker and updates will reflect within 24-48 hours. If your order has no movement for 4 days, kindly reach out to our Customer Service team. |
When this happens, you may reach out to the seller directly via Shopee Chat to track your order’s delivery status or request the right tracking number.
Learn more about overseas order for delivery when it reaches the Philippines.
Was this article helpful?
Yes
No
