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• Do not disclose login ID, password, and ShopeePay PIN.

• ShopeePay has a new feature that has added security where you can enable your face ID or scan your fingerprints on the sensor to activate biometrics.

• Do not store login credentials (e.g. ID, password, ShopeePay PIN) on a computer or mobile phone.

• Regularly change passwords or PINs and avoid using easy-to-guess passwords such as names or birthdays.

• Do not disclose personal information (e.g. address, mother’s maiden name, telephone number, social security number, bank account number, email address) unless the one collecting is trustworthy and reliable.

• Regularly check transaction history details to make sure that there are no unauthorized transactions.

• Check emails, SMS messages, and Shopee push notifications regularly for information on transactions.

• Immediately notify Shopee Philippines if there are unauthorized transactions on the account.

• Beware of bogus or “look-alike” websites designed to deceive consumers. Shopee’s official e-commerce platform is shopee.ph.

• Check if the website is “secure” by checking the Universal Resource Locators (URLs) which should begin with “https” and a closed lock icon on the status bar in the browser is displayed. To confirm the authenticity of the site, double-click on the lock icon to display the security certificate information of the site.

• Always enter the website URL directly into the web browser. Avoid being redirected to a website that may not be secured.

• If possible, use software that encrypts or scrambles the information when sending sensitive information or performing e-banking transactions.

• Install a personal firewall and reputable anti-virus program to protect personal computers from virus attacks and malicious programs.

• Log off from any Internet banking website when the computer is unattended, even if it’s for a short while.

• Always log off once an e-banking transaction is completed and clear the memory cache and transaction history to remove account information.

• Before providing any personal financial information to a website, determine how the information will be used or shared with others and make sure that you read and understand website disclosures specifically on the refund, shipping, account debit/ credit policies, and other Terms and Conditions.

• Do not send any personal information particularly the password or PIN via ordinary e-mail.

• Contact Shopee Philippines to discuss security concerns and remedies to any online e-services account issues.

• Never disclose credit card information to anyone.

• The fraudulent use of credit cards is not limited to the loss or theft of the actual card. A capable criminal only needs to know the credit card number to fraudulently make numerous charges against the account.

• Make sure to sign all your credit cards as soon as you receive them.

• Do not disclose your Mobile Banking PIN (MPIN) to anyone.

• Do not let other people use your mobile phone associated with your Shopee account. If the phone is lost or stolen, report the incident immediately to Shopee Philippines.