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Here are some common inquiries on return/refund:

Raising return/refund requests

1. [Return Refund] How do I raise a return/refund request?
2. How to request a Refund for Parcels that were not delivered?
3. How to request a Return/Refund for a Parcel delivered with missing items?
4. How to request a Return/Refund for Counterfeit items for Mall only?
5. How to request a Return/Refund for Wrong / Faulty Items?
6. How to request a Return/Refund for Items that require Special Handling?
7. How to request a Return/Refund for Change of Mind Returns?
8. [Return Refund] How do I request a refund for perishable goods?
9. How do I cancel my return/refund request?
10. [Return Refund] Can I raise a return/refund request after selecting Order Received?
11. [Return Refund] What are the terms and conditions for returning products?
12. What is Change of Mind in Return and Refund?
13. What does it mean when my return/refund request status is Case Under Review?
14. [Add-on Deals] How do I return/refund products purchased as Add-on Deals?
15. What are the Non-Returnable Items?
16. How do I check the status of my Return/Refund request?
17. What are the conditions for requesting a return/refund?
18. [Return Refund] What should I do if I have not received an order that is shown as Delivered?
19. How to request a refund for a motorcycle order that I did not claim?
20. [Return Refund] Can I return a product I received as a Free Gift under New User Rewards?
21. [Return Refund] What are the effective supporting documents I can submit as evidence for my refund/return request?
22. [Return Refund] Can I request for an exchange?

After submitting return/refund request

1. [Return Refund] What happens after a seller receives my return/refund request?
2. [Vouchers] Will my voucher be refunded if my order is canceled?
3. [Return Refund] Why is my return/refund request status shown as a Case under review?
4. [Return Refund] How does Shopee help to resolve returns/refunds?
5. [Return/Refund Negotiation] What is the Dispute Resolution Center?
6. What are supporting documents required during a dispute in Return/Refund?
7. [Dispute Process] How does Shopee handle disputes for returns/refunds?
8. What will happen if the seller fails to receive the Return To Seller (RTS) delivery?
9. Why was my Return/Refund request canceled?
10. How do I discuss my refund with the Seller?

Shipping return parcels

1. [Shipping Returns] How to return and track your order?
2. [Shipping Returns] How do I ship my parcel for return/refund?
3. How to return your order via J&T Express?
4. Other FAQs related to Returns via J&T Express in Return & Refund
5. How to return your order via Self Arrange?
6. [Shipping Fee] Will the shipping fee I paid be refunded if my order is returned/refunded?
7. [Shipping Returns] How do I pack my parcel for return/refund?
8. How to Pick Up Failed RR/RTS Parcels from Shopee?
9. [Shipping Returns] How do I get a return label for my parcel?
10. [Shipping Returns] Will the shipping fee for my return parcel be covered by Shopee?
11. Conditions and Serviceable Areas for Returns via M Lhuillier

Receiving refunds

1. [SPayLater] How will my refund be processed if I use SPayLater?
2. How to get a refund for a Credit/Debit Card?
3. [Return/Refund Negotiation] What can I do when I receive a partial refund proposal from the seller?
4. [Return Refund] How long will it take for me to receive my refund?
5. [Shopee Coins] How will my Shopee Coins be refunded for an order that is canceled/returned/refunded?
6. [ShopeePay] How do I ensure that my refund will be processed to my ShopeePay account successfully?
7. How is a refund computed?
8. [Vouchers] Will my voucher be refunded if I request a return/refund for my order?
9. [Refund Amount] What should I do if I receive a different refund amount than expected?

Information on Shopee Mall return/refund is listed separately.