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[SPayLater] How will my refund be processed if I used SPayLater?
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If you raised a return/refund for an order that was paid using SPayLater, the amount would be refunded to your SPayLater wallet directly after processing.
⚠️Note • If your request for a refund is approved within the Shopee Guarantee Period, your refund amount will be refunded back to your SPayLater immediately. • For Offline Refunds or outside Shopee Guarantee Period, the refunded amount whether full or partial will be added to your available credit limit in 5-7 days once the refund is approved and the adjustment will reflect on your future billings. |
To raise a refund request select the To Receive tab > Select the item you purchased with SPayLater > Select Return/ Refund.
⚠️Note • All return/refund requests must be made within the Shopee Guarantee period ONLY. Learn more about requesting a return/refund. • For the full amount refund, it will be refunded back to your SPayLater wallet and the adjustments will reflect on future billing. • For a partial refund, only the principal loan amount will be refunded and added to your SPayLater wallet. • For all refunded installment transactions, it will still appear on the user's SPayLater account as adjustments are done in future billing. |
