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[Shopee Mall Return] How long is the Quality Check (QC) process for returned products? (ENG)
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The Quality Check (QC) performed by the Shopee Warehouse team for returned products may take up to 48 hours. This is to ensure that returned products are in acceptable condition (based on the reasons for your return/refund request) before the return/refund request can be approved.
Depending on the results of the inspection, Shopee will either:
Approve the refund request
The refund will be processed and issued based on the payment method used.
Reject the refund request
The product will be sent back to you and we will share the rejection reason(s) with you via email.
⚠️ Note If your return parcel did not arrive at the Shopee Warehouse as expected, you are advised to check with the courier service on the status of your shipment. |
