Hi, how can we help?

Payment options

1. [New to Shopee] What payment options does Shopee support?
2. [Payment status] How do I know if my payment is successful?
3. [Payment settings] Why can't I add my preferred payment option?
4. [Bundle Deal] Can I use vouchers and Shopee Coins to pay for Bundle Deals?
5. [Cash-on-delivery] Why can't I pay by cash-on-delivery?
6. [Google Pay] How do I pay with Google Pay?
7. [New to Shopee] Can I change my payment method?

Credit/debit cards

1. [Credit/debit card] Which credit/debit cards can I use on Shopee?
2. [Credit/debit card] Are there fees if I pay by credit/debit card?
3. [Credit/debit card] Why can't I check out with my credit/debit card?
4. [Credit/debit card] How do I delete my credit/debit card details?
5. How to add debit/credit card?
6. How to get a refund for Credit/Debit Card?
7. Can I edit the Credit/Debit card on my account?
8. How do I choose a Credit/Debit Card as a payment option?
9. [Account safety] What should I do if there is an unauthorized Shopee transaction on my credit card statement or bank account?
10. How do I link my Debit Card to ShopeePay?

ShopeePay

1. [ShopeePay] What is ShopeePay?
2. [ShopeePay] What is ShopeePay PIN?
3. [ShopeePay] How do I pay with ShopeePay?
4. How to activate ShopeePay?
5. [ShopeePay] How do I reactivate a blocked ShopeePay account?
6. [ShopeePay] How do I reactivate a disabled ShopeePay account?
7. [ShopeePay] What if my ShopeePay balance is insufficient during a transaction?
8. [ShopeePay] How do I change my ShopeePay PIN?
9. [ShopeePay] How do I verify my ShopeePay account?
10. [ShopeePay] How do I set up fingerprint or facial IDs for ShopeePay verification?
11. [ShopeePay] How do I view my ShopeePay transaction history?
12. [ShopeePay] How do I freeze my ShopeePay account temporarily if I lose my phone?
13. [ShopeePay] How do I add/remove bank account details on ShopeePay?
14. [ShopeePay] How do I transfer funds with ShopeePay?
15. [ShopeePay] What can I do if I transfer funds to the wrong recipient?
16. Can I modify or cancel a bank transfer request for ShopeePay?
17. [ShopeePay] How do I withdraw funds from ShopeePay?
18. [ShopeePay] How do I make a withdrawal from ShopeePay?
19. Can I modify or cancel a withdrawal request for ShopeePay?
20. [ShopeePay] How do I get cash bonuses or Coins cashback when paying with ShopeePay?
21. [Refunds] What can I do if I don't get my refund for a ShopeePay transaction?
22. [ShopeePay] Why can't I access my ShopeePay account?
23. [ShopeePay] How do I delete my ShopeePay account?
24. [ShopeePay] How can I send money from my ShopeePay Wallet?
25. [ShopeePay] How can I send money via InstaPay?
26. [ShopeePay] How do I cash-In to my ShopeePay account?
27. [ShopeePay] How do I cash-in via InstaPay?
28. How do I cash-in My ShopeePay wallet with a Linked Seabank Account?
29. How do I cash-in My Shopeepay with a Linked Bank Account?
30. How do I cash-in my ShopeePay with a Shopee Xpress rider?
31. How do I cash-in my ShopeePay with Online Banking?
32. How do I cash-in my ShopeePay with TouchPay?
33. How do I Cash-In my ShopeePay account via Payment Centers?
34. How do I cash-in my ShopeePay via GCash and Coins.ph?
35. How do I cash-in my ShopeePay with Over-the-Counter?
36. [ShopeePay] How do I change/reset my ShopeePay PIN?
37. [ShopeePay] How do I disable my ShopeePay account temporarily if I lose my phone?
38. Ensure Safe and Secure Transactions with ShopeePay
39. How do I lock my ShopeePay account access if I lost my phone or suspect that someone has access to my Shopee account?
40. How do I top up on Garena with ShopeePay?
41. How to make sure your ID is approved for ShopeePay verification?
42. What are the benefits of verifying your ShopeePay account?
43. What to do if I cannot access my ShopeePay when I click the icons?
44. [ShopeePay] How do I ensure that my refund will be processed to my ShopeePay account successfully?
45. How can I repay my SPayLater account through ShopeePay?
46. Do I need to have a ShopeePay to use SLoan?
47. How do I link my bank account to ShopeePay?

ShopeePay Merchants

1. [ShopeePay] How do I Scan to Pay in-Store?
2. [ShopeePay] How do I pay via ShopeePay to partner merchants?
3. [ShopeePay] How do I get refunded at ShopeePay merchants?
4. [ShopeePay] What is a Shopee Partner?
5. How to buy ShopeePay Offline Vouchers in ShopeePay Near Me?
6. [ShopeePay] Is there a ShopeePartner app for Android/iOS?
7. SPayLater on ShopeePay Offline: Other FAQs

SPayLater

1. [SPayLater] What is SPayLater?
2. [SPayLater] How do I pay with SPayLater?
3. [SPayLater] How do I pay for SPayLater bills?
4. [SPayLater] What are the terms for payment by SPayLater?
5. [SPayLater] How will my refund be processed if I used SPayLater?
6. How to activate SPayLater?
7. [SPayLater] What is Early Repayment?
8. Other FAQs related to SPayLater
9. How can I deactivate my SPayLater?
10. SPayLater on ShopeePay Offline: Other FAQs
11. Where can I view my SPayLater contract?
12. Why can’t I use my SPayLater account?
13. Why was my SPayLater Application rejected?
14. How does the SPayLater payment work?
15. Why is my SPayLater loan being assigned?
16. How do I increase my SPayLater Credit Limit?
17. Where can I see the SPayLater Transaction History?
18. How can I repay my SPayLater account through ShopeePay?
19. What does the Pending order status on my SPayLater order mean?
20. How can I use SPayLater for my Scan to Pay ShopeePay payments?