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[ShopeePay] How do I get refunded at ShopeePay merchants? (ENG)
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Here are 2 ways you can get your refund:
- Requesting a wallet refund from the ShopeePay merchant.
- Requesting a cash refund from the ShopeePay merchant.
Refunds should be filed within 7 calendar days from the transaction date. Refunds will be refunded to your wallet within 5 working days.
You can get a refund if you paid more than required, such as in these situations:
- Your ShopeePay balance was deducted more than once
- You filled in the wrong payment amount
- You make a second payment after the first one is shown as failed on the merchant's system
⚠️Note • Before requesting a refund, you may want to try troubleshooting: • If the ShopeePay merchant's system reflects Failure, refresh your Shopee App to see if the transaction is updated on the merchant's end. • If you see an error message, update your Shopee App before proceeding. • It is possible for the refund to be deposited into your bank account if the amount has exceeded your ShopeePay balance limit. This can happen if you topped up your balance and proceeded with multiple wrong payments. |
