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If your Shopee E-Voucher is invalid or fully redeemed, here’s what you can do: 

E-Vouchers for e-merchants (e.g. Grab, Foodpanda, etc.)

If you encounter an error message, such as “Invalid” or “Fully redeemed” when the E-Voucher code is applied in the merchant's app or website: 

1. Make sure that your app is updated by checking if there’s a later version of the app in Google Play or iOS store.
2. Double-check if the pasted code is correct (e.g. Zero is mistaken as letter ‘O’)
3. Review the terms and conditions and service for your E-Voucher and make sure that your purchase is within these provisions (e.g. required minimum spend, for new customers only, E-Voucher for Grab Food or Grab Car only)
4. Contact the merchant’s customer service to find out why the error is shown. 
5. After you have been informed of the reason for the error, contact Shopee Customer Service for further assistance.

E-Voucher for offline merchants (e.g. BreadTalk, Potato Corner, etc.)

If you experience any error when attempting to redeem the E-Voucher at the merchant’s outlet, contact Shopee Customer Service for assistance.