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Courier Allocation Process is a feature within the Shopee’s system that assigns the best courier based on multiple criteria such as the buyer’s location, courier serviceable areas, and couriers nominated by the Seller.

Listed below are the Q&As related to the update of the shipping system:

Q: Why did Shopee update its system for shipping services?

A: The Courier Allocation Process aims to let you access the best courier services for your orders. Implementing this system will enable a better buyer experience that allows Shopee to offer the most affordable and most efficient service to you every time.

Q: Will these changes make shipping more expensive for me?

A: The cost of shipping is still dependent on the type of delivery service selected, kindly see below the factors considered in choosing courier allocation:

Q:  What will I see on the App?

A: Instead of the list of couriers available, the Standard shipping options will be shown in the App depending on your location. While the Sulit Local is for bulky items.

Q: What is the difference between Standard Local and Standard Delivery?

A: Standard local is one of the delivery options in the Courier Allocation Process that allocates all the Shopee Supported Logistics below.

Q: What if I am not satisfied with the courier assigned to my order?

A: If the seller has other couriers assigned that can service your delivery address and the parcel’s dimensions, you will be able to make a one-time change to the allocated courier within an hour after the courier allocation of an order is made or until the seller books the order for pick-up, whichever is shorter. Change is only allowed for the Standard Option. 

Q: How can I change the courier assigned to my order?

A: Changes can be made under Order Details > Shipping Information. Tap the Change button, and select another courier that can cater to your order.

Q: Can the Free Shipping Vouchers (FSV) still be used?

A: Yes, FSVs can still be applied subject to terms and conditions.