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If your order is already booked or the payment has been verified, you can no longer cancel your order. Make sure to check the order before checking out to avoid cancellation.

Here are some best practices that you can do to avoid order cancellation:

1. Double-check your order before checking out, and make sure that the number of items selected is the correct quantity, size, color, variant, etc. This is also to avoid duplicated items in your cart.

1. Be present on the date of delivery. You can see when the order will be in-transit for delivery in the app. Learn how to track your order.



For other information/concerns on the courier, you may contact our Shopee Supported Logistics partners.

Learn more about the best practice to avoid getting COD blacklisted and when and how to cancel an order.