Hi, how can we help?

Para sa Taglish version ng article, basahin dito.

Non-returnable items are the following items that are ineligible for returns, kindly see the list below:

• Food and Beverages

• Fresh and Frozen

• Bread

• Milk (Liquid form)

• Dairy and Non-dairy products

• Health (hygiene-sensitive items)

• Innerwear and Underwear

• Digital Goods & Services (e.g. Mobile Load, Top-ups, E-books, etc.)

If any issues are encountered upon purchase and delivery of the products mentioned above, the Buyer may request a Return/Refund within the Shopee Returns Window. The refund for these items will be subject to the Shopee’s review and approval upon submission of valid evidence. Know how you can request a return/refund for items requiring special handling.

Learn more about Shopee’s Return & Refund Policy.