Hi, how can we help?
How to request a Refund for Parcels that were not delivered?
Para sa Taglish version ng article, basahin dito.
To do so, select To Receive under My Purchases via the Me tab > Select Return/Refund corresponding to your order > Select product(s) and quantity to return > Select Next > Select Did Not Receive Some/All of the Items > select Parcel not delivered > Next > then, check proof of delivery. If the proof of delivery is not familiar to you, select Continue with Request > Check or edit your Contact Email > Submit.
⚠️Note • You are not required to submit evidence for non-receipt cases. • The Solution will automatically be set as Refund Only. • Shopee will review the case and get back to you on the resolution. |
Once the request is approved, you will receive a notification about the request approval and instructions on how to get your refund payment in the push notification or email.
For delayed Cash on Delivery(COD) orders that have passed the expected date of arrival, you may contact our Shopee Customer Service Team and provide the specific order number.
⚠️Note If you did not receive your order, it will be returned to the Seller (RTS). |
Learn more about Shopee’s Return & Refund Policy.
