Hi, how can we help?

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If you have encountered an unexpected error or issues within your Shopee App, we strongly recommend that you do any of the following troubleshooting tips below: 

Please note that you don’t need to do all the troubleshooting tips, you may find what works best for you.

For Mobile App

1. Close then re-open the Shopee App
2. Force close the Shopee App to refresh the running background
3. For iOS: From the home screen, swipe up from the bottom of the screen and pause slightly in the middle, then swipe right or left to find the app that you want to close. Lastly, swipe up the app’s preview to force close the app.
4. For Android: Open the Settings application, then scroll down and tap on “Application Manager”, and then scroll down in the “Download” list and tap the name of the app. Lastly, Tap “Force Stop” to fully close the application on your device.
5. Close all the running apps
6. Log out/Login from Shopee account
7. Restart your device
8. If you are connected via mobile data/3g/4g try connecting to a stable internet connection
9. If you are using a home wifi connection, try to restart the modem to refresh the internet connection
10. Try using a different device like a mobile phone, desktop, or laptop
11. Clear the app cache
12. Make sure that your app is always updated
13. Uninstall and re-install your app
14. Make sure that the correct account is logged in

For Web

1. Clear the web cache
2. Close all the running windows
3. Try using a different browser (Ex: Google Chrome, Safari, Firefox, etc)
4. Switch to incognito or private browser mode
5. Restart the modem of your wifi or internet connection
6. Try to change to another internet source
7. Log out/Login from Shopee account
8. Use a different device like a computer, laptop, iPad, or mobile device
9. Restart your device
10. Make sure that the correct account is logged in

⚠️Note

If you're a buyer and unable to checkout, make sure that all fields (products, payment type, vouchers, shipping) are already selected and/or try other products.

If the issue still persists, we recommend that you take a screenshot and video recording of the app and take note of the device name or software program before contacting us.

Learn more about Payment FAQs and what to do if you don’t receive an email verification code.