Hi, how can we help?

Here are some common inquiries on Shopee Insurance:

General

• What is Shopee Insurance?

• How do I manage the policy within the App?

• Can I cancel my insurance policy and item protection?

Accident & Health Insurance

• What is the difference between applicant & insured?

• How do I make a claim under Accident & Health Insurance?

• How do I fill in my personal particulars for Accident & Health Insurance?

• Can I renew my insurance policy?

• Other FAQs related to Accident & Health Insurance

• How to purchase Accident & Health Insurance? 

Motor Insurance

• What is CTPL Insurance?

• How do I purchase the Motor Insurance Service?

• Can I cancel my policy and get a refund for Motor Insurance?

SeaInsure Private Car CTPL

• • What is SeaInsure Private Car CTPL?

  • How do I make a claim under the Private Car CTPL?

SeaInsure Motorcycle CTPL

• • What is SeaInsure Motorcycle CTPL?

  • How do I make a claim under the Motorcycle CTPL?

Item Protection

• How do I purchase the Protection Service?

• What should I do if I have not received or lost my e-certificate after purchasing the Protection Service?

• How do I activate the Protection Service after purchase?

• How is Item Protection different from Shopee Guarantee and Warranty?

Cracked Screen Protection

• What is Cracked Screen Protection?

• How do I make a claim under the Cracked Screen Protection service?

Electronics Protection

• What is Electronics Protection?

• How do I make a claim under the Electronics Protection service?

Merchandise Protection

• What is Merchandise Protection?

• How do I make a claim under the Merchandise Protection service?

Gadget Protection

• What is Gadget Protection?

• How do I make a claim under the Gadget Protection service?

Loan Protection

• What is Loan Protection?

• Other FAQs related to Loan Protection