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What should I do if I have not received or lost my e-certificate after purchasing the Protection Service? (ENG)

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You will receive an email/SMS confirmation after purchasing and/or activating the insurance policy for your eligible item. This serves as your e-certificate.

If you did not receive your e-certificate for Electronics, Cracked Screen Protection, or Merchandise Protection, you may contact Shopee’s partner Igloo through the following channels:

Phone: +63 2 85400282

WhatsApp: +63 9296726665

Email: cs.shopee.ph@iglooinsure.com

Customer Service Hours: 10 am to 5 pm on weekdays, except for public holidays

AXINAN PHILIPPINES INC.

10th Floor, South Tower Sheridan,

Rockwell Business Center corner United Street,

Brgy. Highway Hills, City of Mandaluyong,

Philippines

If you did not receive your e-certificate for Gadget Protection, you may contact Shopee's partner XCover.com through the following channels:

Email: claims@covergenius.com

Customer Service Hours: 24 hours on weekdays, except for public holidays