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When your item has arrived at your chosen Self Pick-Up Point, you will receive a notification in the Shopee App.

To view the PIN code of the Self Pick-Up Point, go to Me tab > My Purchases >  select order > view PIN within the Shipping Information box.

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⚠️Note

1. PIN code will also be available through an email sent to your registered email address.
2. You can request in the Pick-Up Point to send a  text message (to the registered mobile number) containing the PIN if you cannot access the Shopee App or forgot your PIN.
3. You can only raise a return/refund request if you have not selected the Order Received button on the Order Details page.

At the Pick-Up point, you may provide your full phone number or the 6-digit PIN code to the agent to retrieve your order details. Before the Pick-Up point agent hands over the parcel to you, you’ll need to provide the 6-digit PIN code to the agent at the Pick-Up Point.