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[Order Protection] What is Shopee Returns Window?
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⚠️ Note If you tap on Order Received before the parcel arrives, read this article. |
Shopee Returns Window gives time for buyers to check their order if it has any issues with the received item/s or if the buyer had a change of mind (for eligible items), the buyer can raise a return/refund request within this period even if they already confirmed their order or even if it’s in the Completed Tab.
Seller Type | Buyer Confirm Time | Shopee Returns Window |
Mall | 7 days from delivery | 15 days from delivery |
Non-Mall | 3 days from delivery | 7 days from delivery |
Confirmation of Receipt of Order
Buyers are encouraged to confirm the receipt of their order by clicking the Order Received button within the Buyer Confirmation Time. Otherwise, the order will be automatically completed at the end of this period and payment will be processed for release to the seller.
Filing for Return/Refund for Orders
Buyers who are not satisfied with an order (or had a change of mind for eligible orders) may file a request for return/refund until the end of the Shopee Returns Window.
Depending on when the buyer raised a Return/Refund request, the order can be found on the following My Purchases tab:
When the Buyer will raise a Return/Refund Request | Order Tab Location |
Before order completion (before the Buyer selects Order Received) | TO RECEIVE
|
After order completion (Either buyer selected Order Received, or the system has triggered Order Completion) | COMPLETED
|
Learn more about checking the status of your return/refund request, how to claim your refund for canceled orders, what happens after a Seller receives your return/refund request, and how you can request a return/refund.
