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Here are the possible reasons why your account deletion request was rejected: 

1. Your account is limited/restricted. 

Find out more about why your account may be limited/restricted and how to request account activation.

2. Your phone number has been used too many times to register for Shopee accounts.

Contact Shopee Customer Service to provide information on why there have been multiple signups related to your phone number.

3. You still have ongoing orders, or return/refund requests.

Make sure that all your orders are completed, including the ones that are still being delivered or processed for return/refund, before requesting account deletion. 

An order is deemed completed only when the transaction has been successfully made (i.e., a refund must be released to the buyer, or payment must be released to the seller).

4. You still have money in your ShopeePay balance or ongoing transactions. 

You can only request account deletion when your ShopeePay balance is zero. If you still have an existing balance, withdraw your ShopeePay balance to your bank account.

Ensure that any ongoing transactions, such as ShopeePay balance withdrawal or transfer, are completed before you request for account deletion.

5. You have exceeded the account deletion limit.

You can only delete an account created with the same phone number twice. 

For example, if you deleted an account once and signed up again using the same phone number, you can only delete it once more. If you sign up for a third time with the same phone number, you will not be able to delete that account. 

6. You have a SPayLater bill at Shopee.

Check that you have no outstanding SPayLater bills before you request for account deletion. Find out how to pay for SPayLater bills.

7. You have an open case with Shopee.

Once the case is resolved, you can proceed with your account deletion request.